The birth of EB Yachts has a mother and a precise date: Enza Bauco, 7 July 1976. On that day, a story began of genuine passion for boating, for the sea and for boats. The children Benedetta and Francesco Orlandi were immediately involved: the eldest daughter Benedetta was only twenty days old when she walked through the office door for the first time.
The bond with the Ferretti brands – Ferretti Yachts, Pershing, Itama, Custom Line -, for which Enza has been dealer since 2000-2001, is very strong: her activity as a broker allows her to acquire technical expertise of the highest profile. In customer relations, know-how makes the difference: knowing all the technical aspects of a yacht to perfection reassures the customer.
The family team has been able to integrate different skills: Enza has remained the ‘technical’ reference, thanks to the experience gained over decades of work, Benedetta has developed more of a penchant for design, and Francesco deals with sports boats.
Who is the customer for you?
He is not simply the buyer of a boat. With customers we have a relationship of great trust and familiarity. We are their constant reference, even in the after-sales phase. That’s our way of doing things, we love to accompany the customer step by step through the entire bureaucratic, shipbuilding and insurance process. It’s not just a service, it’s our mission.
What is the greatest obstacle and the greatest satisfaction in your relationship with customers?
The first obstacle is that of trust: you have to gain the client’s trust, break down that wall of initial mistrust that naturally characterises all human relationships. But then the most gratifying satisfaction is precisely that of being chosen, and of seeing that choice renewed even decades later. There you realise that your professionalism has been fully appreciated and recognised. The sense of achievement you feel surpasses any financial gratification.
For some years now you have been collaborating with Italian Yacht Store, the Italian dealer.
A relationship has been created that goes beyond work, a friendship based on mutual esteem. To work well and share important goals, this is fundamental.
Why did you choose Ferretti Group?
It is a natural choice, consistent with our history. With the Ferretti Group we boast the longest collaboration, but above all we share the company values. It is not just a choice based on the desire to give our customers the best the market has to offer. It is a true sharing of vision, an affinity that we feel strongly, since always.
What are the strengths of Ferretti products for you?
We could say that selling Ferretti is easy, because it’s all about the best products and the best brands in each category: Pershing for sporty hard tops, Itama for Open boats, Ferretti Yachts for those who seek excellence in seaworthiness, Custom Line for customisation and customer care. There is no other group like it in the world. This is what we convey to our clients.
Where are EB Yachts’ offices located?
Our reference areas are Lazio, southern Tuscany and Umbria. We have an office in Rome and one in Porto Ercole, Cala Galera (a historic nautical hub in the Tyrrhenian), on the Argentario in Tuscany. These are strategic areas for us. Argentario is a very convenient area, just an hour from the capital, a tourist reference since the 1970s, where many have bought homes. Many of our clients then sail south of Rome, in the Circeo area, as far as the Pontine Islands.
How do you see the future of boating?
We are very confident. The boat is the medium that gives the greatest freedom, it satisfies the desire for escapism that is increasingly widespread today. Those who had abandoned boating have now rediscovered it with greater passion. We all have a duty to be confident: boating is a bulwark of Made in Italy, an authentic excellence that the whole world recognises.